Course Description

A SPA/SALON Operating Manual is essential for creating a smooth business. In this workshop, learn all the procedures to put in place and generate necessary procedures to manage your team and deliver a smooth customer journey.

At the end of this training, the trainee will leave with the comprehensive list of SOPs as well as the start of their manual. You will learn how to create necessary procedures, implement them and update them as and when necessary. 

The course is taught and run by Valerie Delforge who has been a respected face in the Beauty industry for over 25 years, and has not only successfully achieved all set targets and inspired teams to deliver high standards expected in high-end salons but has also helped businesses to reach year on year strategic growth. From Clarins, Urban Retreat in Harrods, L’Occitane to Steiner as well as having had her own business, Valerie recognises the various challenges owners and managers are facing. As a commercial trainer and coach, she created specific workshops to support Owners, Managers, senior staff members and Beauty Therapists to achieve their best.

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Please Note
All prices are inclusive of course fees, mandatory course materials, awarding body registration & exam fees.

Only a 20% Deposit is required to secure your place on this course if the course start date is more than 1 calendar month away. International students will need to pay an International student fee. Any courses with a start date less than one calendar month away will be required to pay full balance. To discuss payment plan options, please call the administration team on 020 7776 9766.

Valerie Delforge from Delforge + Co:
Having been in the Beauty industry for over 25 years, Valerie Delforge has not only successfully achieved all set targets and inspired teams to deliver high standards expected in high-end salons but has also helped businesses to reach year on year strategic growth.

From Clarins, Urban Retreat in Harrods, L’Occitane to Steiner as well as having had her own business, Valerie recognises the various challenges owners and managers are facing. As a commercial trainer and coach, she created specific workshops to support Owners, Managers, senior staff members and Beauty Therapists to achieve their best.

This module is aimed at:
  • Beauty Therapists who want to start their own business
  • Future Managers who want to learn how to develop an SOP Manual
  • Existing Owners and Managers who are keen to start on their own SOP or want to review their existing one
  • Suitable for CIDESCO & VCTC 3 students

Content
Leave with a complete strategy on how to create your own SOP Manual and implement the procedures easily back into your business:

  • Theoretical tools to understand the importance of procedures
  • Learn how to use the practical tools to build your SOP Manual
  • Understand the digital tools to utilise for your manual to be efficient
  • This workshop has constant interaction through team and individual exercises
  • Leave with a plan of action that you can implement in your business straight away

Follow up and evaluation
The trainee will be supervised by the trainer during the exercises and workshops. Tools will be put in place to monitor the progress of the training as well as the achievement of its objectives:

  • A Questionnaire of Satisfaction completed by the trainee at the end of the training
  • Certificate of completion at the end of the training
  • Call for follow-up of Training within 3 weeks to assess understanding and implementation
  • Supporting material will allow the trainee to write the key points and follow the flow of this module
  • Supporting documents will be sent via mail when the module is finished

Syllabus:
Morning: The importance of procedures

  1. Definition of SOP
  2. Why are they important
  3. List of all the SOP essential to the business
  4. What does the manual look like?
  5. Timing element

Afternoon: Managing with procedures

  1. Create new procedures relevant to your business
  2. Managing the team through your procedures
  3. How to implement the procedures effectively
  4. Case Study

Upon completion of the 1-day course you will receive:

  • Delforge & Co Business Module certificate in Establish Your Own Salon/Spa Operating Manual
  • Learners must be at least 18 years of age.
  • An excellent level of English is required. You must be able to speak, read, write and understand English fluently.
  • Business-casual dress code.

Mandatory Materials

The following items are mandatory and are included in the total course cost.

Item Price
Course Fee £0